Step 1: If you have a problem or complaint, it can usually be addressed by a Mainstreet Credit Union staff member at your branch. If the branch isn't able to resolve the issue themselves, they will escalate the matter to the appropriate person.
Step 2: If you are not satisfied with the response to your concern, you can contact our complaints department at complaints@mainstreetcu.ca.
Step 3: If you have taken the first two steps and feel that more action is required, you can file a formal complaint with Mainstreet Credit Union's Complaint Officer at complaintofficer@mainstreetcu.ca.
Step 4: If you are not satisfied by the recommendation made by Mainstreet’s Complaint Officer, you may contact the Financial Services Regulatory Authority of Ontario (FSRA) for further review.
Telephone: 416-250-7250
Toll free: 1-800-668-0128
Website: https://www.fsrao.ca
Mail: Financial Services Regulatory Authority
25 Shepherd Avenue West, Suite 100
Toronto, Ontario, M2N 6S6